Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unworn, unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase. To request a return, please contact us at frulea@frulea.com with your order number and the item(s) you would like to return. Please do not send items back without contacting us first. Once your return is approved, we will provide return instructions and the appropriate return address. For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or an error on our part, return shipping costs are the responsibility of the customer. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos so we can make it right. Personalized or specially customized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. This includes customer-requested design changes, custom sizing outside our standard options, or other personalized requests. Our standard made-to-order jewellery is still eligible for return under our 30-day return policy, provided it meets the conditions above. Exchanges may also be requested within 30 days of receiving your order. For orders shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it without giving a reason, subject to applicable exceptions.

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at frulea@frulea.com. For any questions regarding returns, exchanges, damaged items, or refunds, you can always reach us at frulea@frulea.com.